nustra Frequently
Asked Questions

To deposit via GCash, log in to nustra and go to the Cashier section. Select GCash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts. You will be redirected to GCash to authorize the transfer. Once confirmed in the GCash app, your nustra balance is typically credited within one to three minutes. Make sure your GCash wallet has sufficient funds before starting.

The minimum deposit on nustra is ₱100 for GCash and Maya transactions. For bank transfers via BPI, BDO, Metrobank, and UnionBank, the minimum deposit is ₱500 due to bank processing requirements. For cryptocurrency deposits via USDT TRC20, the minimum is equivalent to approximately ₱500. There is no maximum deposit limit imposed by nustra itself, though your payment provider may have its own daily transaction caps.

GCash withdrawals on nustra are among the fastest available, typically processed within 15 to 30 minutes once approved. During peak hours or if additional verification is required, processing may extend up to two hours. Withdrawals requested outside business hours may be queued for the next processing window. nustra aims to process all withdrawal requests within 24 hours regardless of the payment method used.

The minimum withdrawal on nustra is ₱200 for GCash and Maya. For bank transfers to BPI, BDO, Metrobank, and UnionBank, the minimum withdrawal is ₱500. USDT TRC20 withdrawals carry a minimum of ₱1,000 equivalent. nustra does not charge internal withdrawal fees, though your bank or e-wallet provider may apply their own transaction charges.

nustra does not charge any internal fees on standard deposits or withdrawals. However, third-party payment providers such as GCash, Maya, BPI, BDO, and others may apply their own transaction fees or currency conversion charges. For USDT TRC20 transactions, standard network gas fees apply and are not covered by nustra. We recommend checking your payment provider's current fee schedule before transacting.

Bank transfer withdrawals to BPI, BDO, Metrobank, and UnionBank accounts typically take one to three business days to reflect, depending on your bank's processing schedule. Instapay-eligible transfers may arrive within the same business day. Transfers initiated on weekends or Philippine public holidays are processed on the next business day. If your withdrawal has not arrived after three business days, contact nustra support at [email protected].

nustra offers a welcome bonus for new players upon their first qualifying deposit. To claim it, complete your KYC verification, make your first deposit that meets the minimum threshold, and the bonus will be credited to your account automatically. Welcome bonus amounts and terms are subject to change — always check the current promotions page in your account for the latest offer details before depositing.

Wagering requirements specify how many times you must play through a bonus amount before it can be withdrawn as real cash. For example, a 20x wagering requirement on a ₱500 bonus means you must wager a total of ₱10,000 before withdrawal is permitted. On nustra, wagering requirements vary by promotion type. Always read the full terms of each bonus offer in your account dashboard before opting in.

Yes, nustra rewards regular players through a loyalty program where you accumulate points based on your real-money wagering activity. Points can be redeemed for bonus credits, free spins, or exclusive promotions. Higher activity levels unlock VIP tiers with benefits like dedicated account managers, faster withdrawal processing, higher limits, and personalised offers. Log in to your nustra account to check your current loyalty tier and point balance.

Yes, free spins credited to your nustra account have an expiry period, typically 24 to 72 hours from the time they are issued, depending on the specific promotion. Any winnings from free spins are credited as bonus funds and are subject to the wagering requirements stated in the relevant promotion's terms. Unused free spins that expire are forfeited automatically. Check your account's active bonuses section to see expiry times.

No. On nustra, bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been met. If you attempt to withdraw before completing the playthrough, the bonus funds and any winnings generated from them will be forfeited, but your original deposited real-money balance remains withdrawable. To avoid confusion, always check your bonus progress tracker in the account dashboard before requesting a withdrawal.