Terms & Conditions
nustra Online Gaming Platform

By accessing, registering on, or otherwise using the nustra platform available at nustra.pro, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you (the "Player" or "User") and nustra (the "Company," "we," "us," or "our").

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the nustra platform. Continued use of the platform following any amendment or update to these Terms shall constitute your acceptance of the revised Terms.

nustra reserves the right to modify these Terms at any time. Material changes will be communicated to registered players via email or on-platform notification. Your continued use of nustra following notification of changes constitutes acceptance of the revised Terms.

To be eligible to register and use the nustra platform, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 21 years of age.
• You are located in a jurisdiction where online gambling is not prohibited by applicable law.
• You are not a resident of any jurisdiction that expressly prohibits online gambling.
• You are not a current employee, director, officer, agent, or contractor of nustra or any of its affiliate companies, nor an immediate family member of any such person.
• You are registering on your own behalf and not on behalf of any third party.
• You have not previously had an account suspended or terminated by nustra for violation of these Terms.
• You are not listed on any self-exclusion register maintained by PAGCOR or any other relevant gaming authority.

nustra is committed to preventing underage gambling. We employ identity verification (KYC) procedures on all accounts and reserve the right to request proof of age documentation at any time. Any account found to be operated by a person under 21 years of age will be immediately closed and any funds held in such an account will be handled in accordance with applicable PAGCOR regulations.

Each player may register and maintain only one (1) account on the nustra platform. The creation of duplicate, multiple, or joint accounts is strictly prohibited and will result in the suspension or permanent closure of all associated accounts.

3.1 Registration Requirements

During registration, you are required to provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information during registration constitutes a material breach of these Terms.

3.2 Know Your Customer (KYC) Verification

In compliance with PAGCOR licensing requirements and applicable Philippine anti-money laundering (AML) regulations, nustra conducts KYC verification on all accounts. You may be required to submit the following documents:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, UMID, driver's license, or PRC ID)
• Proof of address (e.g., utility bill, bank statement, or barangay certificate dated within the last three months)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name)
• Source of funds documentation, where required by PAGCOR AML guidelines

nustra reserves the right to suspend withdrawals or restrict account activity pending satisfactory completion of KYC verification. Accounts that fail to complete KYC within the required timeframe may be closed and funds handled in accordance with applicable regulations.

You are solely responsible for maintaining the confidentiality of your nustra account credentials, including your username, password, and any two-factor authentication codes. nustra will never ask you to share your password via email, live chat, or any other communication channel.

You agree to:

• Choose a strong, unique password for your nustra account and update it regularly.
• Enable two-factor authentication (2FA) where available.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify nustra customer support immediately if you suspect any unauthorized access to your account.
• Not share your account credentials with any other person under any circumstances.

nustra shall not be liable for any losses arising from unauthorized account access where such access resulted from your failure to maintain adequate security of your credentials. All wagers and transactions placed through your account will be deemed to have been authorized by you unless you have notified nustra of a security breach prior to the transactions in question.

5.1 Deposits

nustra accepts deposits via the following Philippine payment methods: GCash, Maya (PayMaya), BPI, BDO, UnionBank, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20. All deposits are denominated in Philippine Peso (PHP / ₱) unless otherwise specified for cryptocurrency deposits.

Minimum deposit amounts and any applicable processing fees are displayed within the nustra platform at the time of transaction. nustra does not charge deposit processing fees on GCash or Maya deposits; however, third-party payment processors may apply their own fees.

Deposits made to your nustra wallet are for gaming purposes only. By depositing funds, you confirm that the funds originate from a legitimate source and are not the proceeds of any criminal activity.

5.2 Withdrawals

Withdrawals will only be processed to a payment method that has been verified as belonging to the registered account holder. nustra does not process withdrawals to third-party accounts under any circumstances.

Withdrawal processing times are as follows (subject to KYC completion and no active bonus wagering requirements):

• GCash / Maya: Typically 5–30 minutes
• BPI / BDO / UnionBank: 1–3 business days
• Coins.ph: Typically within 1 hour
• USDT TRC20: Typically within 2 hours (subject to network confirmation)

nustra reserves the right to conduct additional verification checks before processing any withdrawal. Withdrawal requests may be delayed or suspended if outstanding KYC documents are required, if suspicious activity is detected on the account, or if an active bonus wagering requirement remains unfulfilled.

nustra may offer bonuses, free bets, free spins, cashback promotions, referral rewards, and other promotional incentives from time to time. All bonuses and promotions are subject to specific terms that will be clearly stated at the time of the offer, including applicable wagering requirements, minimum odds, eligible games, expiry periods, and maximum withdrawal limits.

6.1 General Bonus Rules

• Bonuses are available to eligible registered players aged 21 and above who have completed KYC verification.
• Only one bonus may be active per account at any time, unless otherwise specified in the promotion terms.
• Bonuses cannot be transferred, exchanged for cash, or assigned to another player.
• nustra reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Any attempt to abuse a bonus, including collusion, arbitrage betting, or the use of multiple accounts to claim a single promotion, will result in forfeiture of the bonus and associated winnings, and may result in account suspension.

6.2 Wagering Requirements

Where a bonus is subject to wagering requirements, the requirement must be fulfilled before any bonus-derived winnings can be withdrawn. Wagering requirements are expressed as a multiplier of the bonus amount (e.g., a 30x wagering requirement on a ₱1,000 bonus means ₱30,000 in qualifying wagers must be placed before withdrawal). Specific eligible games and their contribution rates toward wagering requirements will be specified in each promotion's individual terms.

All bets and wagers placed on the nustra platform are subject to the specific rules of the individual game or sport in question, in addition to these general Terms & Conditions. Game-specific rules are available within each game interface on the nustra platform.

• All bets are final once confirmed. nustra does not accept cancellation requests for confirmed wagers except where expressly permitted by the specific game or event rules.
• In the event of a technical malfunction during a game or sporting event, nustra reserves the right to void affected bets and return stakes to players' accounts.
• In the event of an obvious error in posted odds or game parameters (e.g., a clearly erroneous price resulting from a system error), nustra reserves the right to void affected bets at its sole discretion and settle them at the correct odds or parameters.
• Minimum and maximum bet limits apply across all games and betting markets on nustra. These limits are displayed within the relevant game or betting interface.
• nustra uses certified Random Number Generator (RNG) technology for all applicable casino games, in compliance with PAGCOR certification requirements.

For sports betting markets, settlement is based on the official result declared by the relevant governing body of the sport in question (e.g., the PBA for Philippine basketball, FIBA for international basketball, UFC for mixed martial arts). nustra's settlement decisions, once implemented following official results, are final.

The following conduct is strictly prohibited on the nustra platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and reporting to PAGCOR and relevant Philippine law enforcement authorities:

• Opening or operating more than one nustra account.
• Providing false, inaccurate, or misleading personal information during registration or KYC.
• Using the platform while under 21 years of age, or knowingly assisting an underage person in accessing the platform.
• Engaging in any form of collusion, match-fixing, insider betting, or any other corrupt practice in connection with any sporting event or casino game.
• Using automated software, bots, scripts, or any other artificial intelligence tool to interact with the platform, place bets, or exploit promotional offers.
• Engaging in money laundering, structuring, or any other activity that violates the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• Attempting to hack, reverse engineer, or otherwise compromise the security or integrity of the nustra platform.
• Exploiting any software bug, glitch, or error in the platform to gain an unfair advantage.
• Harassing, threatening, or abusing nustra staff or other players through any communication channel.

nustra is committed to promoting responsible gaming among all Filipino players. We provide a suite of responsible gaming tools that are accessible at all times through your nustra account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period.
• Session Time Limits: Set a maximum continuous play session duration with automatic logout.
• Reality Checks: Receive periodic on-screen reminders of your current session duration and net gaming activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the nustra platform. Self-exclusion requests take effect within 24 hours of submission and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from gaming for a period of 24 hours, 7 days, or 30 days.

If you believe your gambling has become problematic, we strongly encourage you to make use of these tools and to seek professional support. nustra also cooperates with PAGCOR's responsible gaming programs and will honor any self-exclusion order issued through official PAGCOR channels.

nustra reserves the right to implement mandatory responsible gaming measures on any account that shows signs of problem gambling behavior, including but not limited to unsolicited deposit limit reductions or temporary account restrictions, in accordance with PAGCOR guidelines.

All content on the nustra platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, game interfaces, and the overall look and feel of the platform, is the exclusive property of nustra or its content suppliers and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the nustra platform solely for your personal, non-commercial gaming purposes. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works of any nustra content.
• Scrape, data-mine, or systematically extract data from the nustra platform.
• Use any nustra trademarks, service marks, or brand identifiers without prior written consent.
• Frame or mirror any portion of the nustra platform on any other website or platform.

The nustra name, logo, and all related marks are trademarks of the Company. Any unauthorized use of these marks is strictly prohibited and may constitute trademark infringement under Republic Act No. 8293 (Intellectual Property Code of the Philippines).

To the maximum extent permitted by applicable Philippine law, nustra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of or inability to use the nustra platform.

nustra's total cumulative liability to you for any claim arising from these Terms or your use of the platform shall not exceed the total amount of funds deposited by you to your nustra account in the thirty (30) days immediately preceding the event giving rise to the claim.

nustra does not warrant that:

• The platform will be available, uninterrupted, or error-free at all times.
• Any technical defects or errors will be corrected within a specified timeframe.
• The platform or its servers are free of viruses or other harmful components.

nustra shall not be liable for any loss or damage caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, power outages, internet service disruptions, cyberattacks, strikes, or government actions (force majeure events).

nustra reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Receipt of a self-exclusion order or account restriction directive from PAGCOR or another competent authority.
• Account inactivity for a period exceeding twelve (12) consecutive months.
• The Company's decision to withdraw from a particular market or discontinue services.

12.1 Account Closure by Player

You may close your nustra account at any time by contacting customer support. Upon account closure, any remaining verified balance will be returned to you via your registered withdrawal method, subject to completion of any outstanding KYC requirements and provided no fraud investigation is pending.

12.2 Inactive Account Policy

An account is considered inactive if no login or wagering activity has occurred for a period of twelve (12) consecutive months. nustra will notify you via your registered email address before applying an inactivity fee of ₱50 per month to dormant accounts with a remaining balance. If an account balance reaches zero, the account will be administratively closed.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be submitted to nustra's internal dispute resolution process by contacting customer support. nustra will endeavor to resolve all disputes within fifteen (15) business days of receiving a formal complaint.

If a dispute cannot be resolved through nustra's internal process, either party may escalate the matter to PAGCOR as the competent licensing and regulatory authority for online gaming in the Philippines. PAGCOR's jurisdiction in such matters is acknowledged and accepted by both parties.

For any residual disputes not resolved through the above processes, both parties agree to submit to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines.

nustra reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version of the Terms will always be published at nustra.pro/terms-conditions and will display the effective date of the latest revision at the top of the document.

For material changes — those that significantly affect your rights or obligations as a player — nustra will provide at least seven (7) days' advance notice via your registered email address or through a prominent notice on the platform prior to the changes taking effect.

For minor clarifications or non-material changes (such as corrections of typographical errors, formatting updates, or the addition of clarifying language that does not change the substance of any provision), nustra may update these Terms without advance notice, with the changes taking effect upon publication.

It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree to any amended Terms, you must stop using the nustra platform and may close your account in accordance with Section 12.1.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, or any other aspect of the nustra platform, please contact our support team:

• Live Chat: Available 24/7 inside the nustra platform (login required)
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat queries are typically answered within 5 minutes. Email queries are typically responded to within 24 hours.

For regulatory matters or complaints that cannot be resolved through nustra's internal process, players may also contact PAGCOR directly through their official government channels as the licensing authority overseeing nustra's online gaming operations.